Whippersnippers specialist children’s salon in Camden Road, Tunbridge Wells have been criticised by Parents for poor haircuts.
Whippersnippers specialist children’s salon in Camden Road, Tunbridge Wells have been criticised by Parents for poor haircuts.
‘He couldn’t go out like that, it was a joke’ said one mum who refused to pay for her son’s haircut
Mums have been complaining in droves about their children’s haircuts at a specialist children’s salon in Tunbridge Wells.
Shocked parents have taken to social media to share their “bad experiences” at Whippersnippers in Camden Road and some have posted photographs of their children’s cuts.
One review of the salon online did not hold back and said: “It looks like my child had a fight with the lawnmower”.
The salon tries to keep the youngsters amused and distracted with DVDs, a PlayStation 4 and mini car seating while they get their hair cut.
Soft drinks and biscuits are also offered.
The salon’s website homepage reads: “Getting your kid’s hair cut shouldn’t make you want to pull out yours”.
But on a Facebook page for parents in Tunbridge Wells a total of 16 individuals have already criticised the cutting at Whippersnippers since Sunday.
Descriptions ranged from “dreadful” and “holes everywhere” to “never again”.
My son couldn’t go out looking like that’
Jo Apley posted pictures of her two-and-a-half-year-old son’s haircut after their appointment on Saturday (January 27) and it wasn’t long before other mothers flocked to the group.
pic
Miss Apley who lives in Tunbridge Wells told Kent Live her son had sat still for the cut. It was only at the end when she believed the scissors caught his ear that he began to cry and scream.
Talking of his cut, she said: “It was just cut in a straight line across the back of his head, above his ears and across his forehead and anyway, they weren’t even straight. I’d assumed she was going to fix it later on.
“He couldn’t go out like that, it was a joke.”
Miss Apley said after she complained the hairstylist tried to improve the cut using clippers even thought the toddler is afraid of them.
This, she said, left him almost hysterical and now “terrified” of hair salons.
The salon has offered her free haircuts but Miss Apley said she would never return to Whippersnippers.
She added: “It took my breath away how many people talked about their bad experiences there on my post and I couldn’t believe some people had paid.
“He doesn’t know he’s had a terrible haircut and it will grow out but the whole thing was unnecessary.
“Why offer a service you can’t give?”
Mums have been complaining in droves about their children’s haircuts at a specialist children’s salon in Tunbridge Wells.
Shocked parents have taken to social media to share their “bad experiences” at Whippersnippers in Camden Road and some have posted photographs of their children’s cuts.
One review of the salon online did not hold back and said: “It looks like my child had a fight with the lawnmower”.
The salon tries to keep the youngsters amused and distracted with DVDs, a PlayStation 4 and mini car seating while they get their hair cut.
Soft drinks and biscuits are also offered.
The salon’s website homepage reads: “Getting your kid’s hair cut shouldn’t make you want to pull out yours”.
But on a Facebook page for parents in Tunbridge Wells a total of 16 individuals have already criticised the cutting at Whippersnippers since Sunday.
Descriptions ranged from “dreadful” and “holes everywhere” to “never again”.
o Apley posted pictures of her two-and-a-half-year-old son’s haircut after their appointment on Saturday (January 27) and it wasn’t long before other mothers flocked to the group.
But she added: “She was lovely and dealt with him well and she also responded to her well.”
And Joanna Starritt said: “My son’s haircut was so terrible and the hairdressers were annoyed when my husband asked them to even it out a bit.
“His hair was really hacked into and I will never go back there.”
She took him when the salon first opened, adding: “They completely hacked his hair with chunks missing.”
Mrs Starritt who lives in Tunbridge Wells said she did not take a photograph of the haircut because she was “too embarrassed”.
One of the comments on the parents Facebook group was from a mum who took her three children to Whippersnippers who all had “terrible haircuts…..which cost a fortune”.
And one of the Google reviews reads: “It looks like my child had a fight with a lawnmower. I could have done a better job blindfolded in the dark”.
A positive one says: “What a great service, (daughter) sat in a car chair, watched Peppa and barely noticed the hair cut going on.
“Actual haircut was a good job too. Can highly recommend and we will be back.”
Lucy Ellis, who took over the salon just under a year ago addressed the comments which had been circulating on social media.
Critics have been offered ‘new cuts’
She said: “I took over Whippersnippers salon in March 2017.
“I’m passionate about providing a fun, exciting experience for children when they come to have their hair cut, whether it’s for the first time or every month. I’ve worked hard to make improvements to the salon, which is equipped with cars for children to sit in and DVDs for them to watch while we cut their hair.
“We have also recently expanded so we can offer adult hair cuts while children are entertained with toys and films. I have a new team of stylists too.
“I’m really proud that we have lots of regular clients who return to the salon for their children’s hair cut time and again.
“I was sorry to hear that on the few occasions mentioned in the Facebook post that the customers felt the hair cutting or experience wasn’t up to the standard they and we expect.
“We want all our customers to be satisfied with their cut and would always appreciate feedback at the time of the cut, so we can make amends there and then if possible.
“Our motto is ‘getting your kids haircut shouldn’t make you want to pull out yours’ and I really believe this.
Staff training
“I have also put in place staff training sessions to increase the confidence of my stylists so that customers can feel confident in our cutting skills.
“I feel a children’s hairdressing salon like Whippersnippers is a real asset to the families of Tunbridge Wells and would like to reassure our customers that I have taken all feedback on board to make improvements so that we can continue to offer the fun experience we strive to create every day.”
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